The iPad Pro continues to sell well despite bent product complaints

2 weeks ago by Joshua Fruhlinger in Trends

The iPad Pro, Apple's high-end tablet computer that rivals desktop computer performance, is having a tough go as of late when it comes to product quality news.

Multiple reports that iPad Pro's are arriving new to customers — many of which as Christmas presents — with a bend in the center. That's right: weeks ago, new iPad Pro owners took to internet forums that their new tablets were bent, with one side visibly higher than the other. In other words, Apple's new $1,000 tablets don't sit flat on a desk for many new owners. How did Apple react? The company curiously announced that it wouldn't be doing anything about the affected units.

In a widely circulated e-mail, Apple VP Dan Riccio responded to a user's complaints that despite the bend, Apple's iPad Pro "meets or exceeds all of Apple's high quality standards of design and precision manufacturing."

Understandably, users were nonplussed. But, if sales-rank data tells us anything, sales of the iPad Pro haven't been dinged. At least, as of yet. Both the 12.9-inch and 11-inch versions of the device at Best Buy have held their sales ranks all along.

It's still early, of course, and as "bend-gate" continued to gain news tractions — and as consumers return to work next week — it's entirely possible that consumers will revolt. We'll keep an eye on the iPad Pro's sales as things develop. But, for now, it appears that Apple's in the clear.

Joshua Fruhlinger

Joshua has been writing about technology, lifestyle, and business for over 20 years. He's one of the original writers and editors for Engadget, and still writes a...

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