Slack, Zoom Meetings, and Google Drive top the best-reviewed business software: a data study

2 months ago by Joshua Fruhlinger in Facts

When it comes to enterprise software — the tools that help businesses get things done — no products gets more positive reviews than Zoom Rooms, Google Drive, and Slack.

According to Gartner Peer Insights, Slack is the most-reviewed software with 4,029 reviews. It is also highly rated with an average 90.9% rating. In terms of average rating among the 20 most-reviewed enterprise packages, Zoom Rooms scored an average 93.6% across 981 reviews. Zoom Communications' Zoom Meetings, with 2,255 reviews, scored an also-impressive 93.5%.

Product Brand

Product Name

Rating Percentage (Average)

Rating (Count)

Slack

Slack

90.9%

4,029

Microsoft

Office 365 (including SharePoint Online)

86.0%

3,893

Microsoft

Skype for Business

85.1%

3,880

Google

Google Drive

91.9%

2,963

Atlassian

JIRA Software

85.9%

2,284

Zoom Video Communications

Zoom Meetings

93.5%

2,255

Microsoft

Sharepoint

82.4%

1,563

Adobe

Adobe Acrobat (Document Cloud)

89.4%

1,555

Amazon Web Services (AWS)

Amazon Web Services

88.8%

1,477

HubSpot

HubSpot

87.8%

1,458

Microsoft

Microsoft Power BI

86.0%

1,417

Fortinet

FortiGate - Enterprise Firewall

89.5%

1,173

Google

Google Apps for Work

89.5%

1,083

Tableau

Tableau Desktop

87.0%

1,047

ServiceNow

ServiceNow IT Service Management

83.8%

1,010

Zoom Video Communications

Zoom Rooms

93.6%

981

Dropbox

Dropbox Business

89.4%

979

Cisco

Cisco Webex

85.7%

975

Microsoft

Microsoft Azure

84.1%

943

Salesforce

Sales Cloud

84.5%

927

[Top-20-peer reviewed enterprise products - see full list here]

4,029 reviews for enterprise software as ubiquitous as Slack may not seem like a lot (more than 10-million daily active users log in to Slack), but Gartner vets all reviews, which it calls "Peer Insights", before they are published. In an FAQ on its site about how reviews are published, Gartner notes that all reviews are verified through a "multi-step process" that assures reviews come from legitimate IT or end-user professionals. This limits troll reviews and ninja marketing campaigns from competitors. In other words, the ratings are about as legitimate as they get.

Our findings dovetail with those of Gartner, who publishes a "Magic Quadrant" that looks at competitors in various enterprise markets. Zoom and Microsoft Skype, for instance, top both our list and also appear in Gartner's leader quadrant for Meeting Solutions.

Cloud comparisons

Workplace cloud collaboration and meeting software is a hotly-contested space right now, with Slack having upset the industry with its massively popular collaboration product. Microsoft is pushing its way into the marketplace with Skype for Business and Microsoft 365, while Google is busy marketing Google Drive as a way for businesses to work in the cloud.

Comparing the products is difficult when it comes to reviews, mainly because they're all well-received by those who use them. Meanwhile, as the various players expand product portfolios and revise software, reviews — as you can see above — fluctuate wildly between versions. If anything, visualizing these reviews shows that the cloud collaboration space is far from being settled.

Ready for a personalized tour?

Joshua Fruhlinger

Joshua has been writing about technology, lifestyle, and business for over 20 years. He's one of the original writers and editors for Engadget, and still writes a...

Request a demo

We would love to show you how Thinknum will benefit your investment process. To get started, fill out the form and we'll contact you shortly to schedule your demo.

Get Thinknum Media in your inbox

Start the day off with our Weekly Digest.